All too often we see clients with gorgeous photographs on their website surrounded by some of the worst color combinations on the planet.
We ran across a nice design article that should provide some great suggestions to you when it comes to putting together the 'final touches' on your website.
Jose and Jim have been BIG Folio clients for about two years now and continue to take the wedding industry by storm. Jose is touted as one of the finest film photographers in the world and Jim keeps shocking the world and taking Album of the Year from some of the very best competition in the world.
Congratulations to both of you on your continued success. We are proud to be a small part of it.
To ease the pain of losing an hour of sleep, we thought we'd throw out a brief special for you guys.
Use the coupon code SPRINGFORWARD when signing up and receive 40% off the setup of any website design (standard or premium). Plus, if you use the code to purchase a premium site, we'll throw in a free copy of our SEO DVD ($79 value).
Hurry, this is only a 24-hour special and will expire at noon on Monday, March 9 (Pacific Time).
We've got some great new designs out, so take a look and grab one with this great deal. There won't be many sales this year, so this is a great chance to snag a new site.
Keep an eye out for our new website this week as well.
It happens very rarely, and we never take the issue lightly, but on occasion (maybe once a year) we have "fired" a customer or two. Personally, I don't think its a bad thing. In fact, I think every thriving business needs to fire or reject a customer at some point.
There are at least two reasons I can think of for taking this action.
Bad Fit
Let's face it, there are times when your product simply doesn't match up with what the customer really wants. Square peg, round hole. It's as simple as that. Ideally, you want to find this out before the sale, but that doesn't always happen. Our services can accommodate the majority of photographers' needs. But, when we realize a customer's needs extend beyond what we can do or offer, we simply let them know. There are never hard feelings. If anything, there is respect.
Bad Manners
Believe it or not, there are few people in this world who didn't learn good manners from their mom and dad. I can't explain it–I can only draw a line. We understand the state of customer service in American business is poor (at best). This makes people frustrated–it makes me frustrated. However, there seems to be a tiny group of people who go beyond frustrated and into perpetual nastiness. There's only so much berating, threatening, and condescension you should allow your staff to take. If everyone's miserable, its best to just break up.
Tell Us a Story
Have you ever fired or rejected a customer for one of the above reasons? Tell us what happened.